Privacy Policy
1. Introduction
Welcome to Contract Furniture Solutions Pty Ltd ("we", "our", or "us"). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://contractfurniture.com.au/ (the "Site"), request a quote, or engage with our commercial furniture fit-out services.
We adhere to the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.
2. Information We Collect
We may collect information about you in a variety of ways. The information we may collect on the Site includes:
Personal Data
Personally identifiable information that you voluntarily give to us when you submit inquiries, request a quote, apply for a trade account, or contact us. This may include:
- Full Name and Job Title
- Company Name and ABN/NZBN
- Email Address
- Phone Number
- Delivery Address and Project Postcodes
- Project briefs, CAD files, or floor plans you upload via our Site
Derivative Data
Information our servers automatically collect when you access the Site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Site.
3. How We Use Your Information
Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site to:
- Process and respond to your quote requests, space planning inquiries, and general questions.
- Assess and approve trade account applications.
- Communicate with you regarding project logistics, freight calculations, and delivery schedules.
- Send you our B2B design newsletter and other marketing communications (only if you have opted in).
- Improve the user experience, functionality, and performance of our website.
- Fulfill our legal and regulatory obligations.
4. Disclosure of Your Information
We may share information we have collected about you in certain situations. Your information may be disclosed as follows:
- Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including data hosting (e.g., Webflow), email delivery, and customer service routing.
- Logistics & Freight Partners: To accurately price quotes and deliver commercial fit-outs, we may share relevant delivery addresses and contact information with trusted freight and installation partners.
- By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others.
5. Data Security
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.
6. Your Rights and Choices
You have the right to request access to the personal information we hold about you and to ask that your personal information be corrected.
- Emails and Communications: If you no longer wish to receive correspondence, emails, or other marketing communications from us, you may opt-out by clicking the "unsubscribe" link in our emails or by contacting us using the details below.
7. Contact Us
If you have questions or comments about this Privacy Policy, please contact us at:
CONTRACT FURNITURE SOLUTIONS PTY LTD
- ABN: 43 676 095 220
- Address: QLD 4013, Australia
- Phone: +61 478 066 952
- Email: lochie@contractfurniture.com.au